What an agent is

«Agents» in the sidebar is this workspace's wall of them. Each one has its own model, its own tools, its own knowledge and a memory that carries between conversations. You build it once and use it many times.

Do not confuse «Agents» with «Conversations». A conversation is an agent your customers talk to; an agent is one you talk to yourself.

A new agent

«New agent» makes one and takes you into it. Rename it at the top of the page and pick the model it thinks with. Until you do, its card on the wall says so.

The master prompt

The most important field in the settings column. In your own words, write what this agent is for, what matters to it and what does not. That text is in front of the model in every conversation, from the first sentence.

Short and specific beats long and polite. «Business news editor; cuts any piece to five lines and never rounds a number» does more work than a page of general description.

Tools, and what it may do with them

«Tools» is what the agent may do outside the conversation; «Permissions» is whether each of those happens on its own, asks first, or never. Any single tool can have its own exception.

A new agent starts on «reads are free, the rest asks»: anything that only reads happens by itself, anything that writes or sends asks you first. Leave it there until you have watched it work.

What it knows

Three separate things: «Knowledge» is documents from the workspace library it can search, «Files» is the agent's own folder, available in every conversation, and «Memory» is what it has remembered about you and your work.

You can write and delete memory yourself. It is one file belonging to the agent rather than one per person: everybody who talks to it reads the same one. The conversations themselves work the same way.

Working when you are not there

«Workflows» hands the agent boards from this workspace so it can run them as tools, and «Schedule» is where you tell it to work on the clock and where to deliver what it made.

Under every answer it says what that turn cost. The credit comes out of the workspace, not out of you.

You do not have to fill it in by hand

Every one of those fields can be asked for in the conversation itself: «From now on send the weekly report on Mondays.» The agent proposes the change, shows «now» beside «after», and nothing moves until you press «Apply».

Recording a version

What you see in the settings column is the draft, and that is what the agent is talking to you with. «Record a version» keeps a photograph of it, with a note you write, so you can come back to it later.

Restoring a version restores the settings only. Files and conversations are untouched, and stored secrets stay the ones you have now.